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FAQ and Policies

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

How soon do you ship?

Within 3 business days of your purchase.

How do you ship?

USPS First Class Mail.

How much does shipping cost?

In the U.S., it's $3.50 for a single item, plus $1.00 for each additional item, unless otherwise specified in the listing.  In Canada, it's $10.00 for a single item, plus $2.00 for each additional item, unless otherwise specified in the listing.

What about other countries?

Shipping to other countries is only available on request.

Can I return or exchange an item?

The short answer: usually.

The long answer: it depends on the reason for the return/exchange. If your item breaks, I need to see a picture of how it's broken before I can replace it. If something breaks because of faulty workmanship, I will be happy to replace it at no cost to you.  If something breaks because of mishandling ,you can still exchange for a new piece, but you will be charged for shipping. If you'd like to exchange your item simply because you'd like a different piece more, we can still do that, but you will be responsible for shipping in that case as well.